Contact AURIX SHIELD
Get in touch with the right team.
Whether you need help with AURIX SHIELD, have a product question, need to discuss billing, want to report a security concern, or have a privacy or legal request, use the contact channel that matches your request. We separate our contact channels so important requests reach the right place without getting buried in a general inbox.
Choose the Right Contact
Product & Technical Support
Need help using AURIX SHIELD? For questions about your dashboard, scans, findings, monitoring, Fix & Verify, Ask AURIX, or other product-related issues.
General Inquiries
Have a question about AURIX SHIELD, the product, partnerships, or something that does not fit another category?
For product support or general questions, use the appropriate channel.
Security
Have a security-related concern involving AURIX SHIELD? Use our dedicated security channel. Security notifications may also originate from this address.
Privacy & Data
For privacy-related questions or requests concerning personal data and privacy practices.
Billing
For billing-related questions, account charges, subscriptions, or billing assistance.
Automated Security Notifications
AURIX SHIELD also uses dedicated security notification infrastructure. This address is used for automated security alerts and notifications rather than general customer communication. For support, billing, privacy, legal, or general inquiries, please use the corresponding contact channel above.
Need Help Choosing?
Not sure which address to use?
Before You Contact Us
To help us understand your request faster, include relevant information when appropriate.
For a product or technical issue, useful information can include:
- The AURIX SHIELD feature involved
- What you were trying to do
- What happened
- Relevant scan or finding information
- Any error message you received
For security-related reports, provide enough technical context to help explain the issue without unnecessarily including sensitive credentials or secrets.
Important:Never send passwords, API keys, private keys, or other credentials through email.
AURIX SHIELD
Security for the software AI makes easier to build.
AURIX SHIELD brings security scanning, persistent findings, AI-assisted investigation, Fix & Verify, and continuous monitoring into one security workflow.